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Delivery & Exchange Policy

FOR ONLINE PURCHASES

 

Delivery Policy

a) Door-step delivery (except bulky items) shall be within Singapore only (Monday to Friday excluding Public Holidays), and the following fee table shall apply:

·         Morning (9am to 12pm): S$8.00*

·         Afternoon (12pm to 5pm): S$8.00*

*Delivery will be made 4 Business days after order.

*Unlike online marketplace that charged per item based, our delivery fee is charged per order based, there is also no limit of items per order.

*Day (9am to 5pm) delivery fee will be waived for each order totalling more than S$100.

Note: Delivery into customer's premise shall be at the sole request of the respective customer, and Horme shall not be responsible for any damages within the premises.

b) Customers will be allowed to select delivery time slots, after which our processing team will revert with the nearest available date of delivery. 

c) If customer fails to receive the goods on the specified date/time, he/she has the option to do a self-collection at our warehouse or pay a re-delivery fee as per the fee table above.

 

FAQ - Delivery

What if no one was at the delivery address during the confirmed timing & date?

Customers can choose to do a self-collection at our warehouse or pay a re-delivery fee as per the fee table above.

 

Exchange Policy

We take great pride in ensuring that our products are of great quality and condition.

You may exchange the items within 7 days in the following cases:

a) You have received a defective item

b) There is an error in the item you received based on your order placed

Please note that you must keep the product(s) in the state when you received.

We will deliver and exchange the items at our cost.

Return/exchange will not be accepted other than those stated above.

 

FAQ - Exchange

After using a product, I find that it's not what I want. Can I return it?

We do not accept returns once the product has been opened and used.

 

The product is damaged. Can I exchange it?

You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advice you to replace with another product.

 

I broke the goods but I've never used it. Can I return it?

We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.

 

I do not need an item anymore, can I return it and get a refund?

Item(s) are non-refundable once sold. We will allow exchanges according to the exchange policies.

 

Lemon Law Singapore

The Lemon Law does not apply to services.

It does not apply to business-to-business and consumer-to-consumer transactions.

Consumers are not entitled to remedies under the Lemon Law if:

  • The consumer had damaged the item.
  • The consumer had misused the item and caused the fault.
  • The consumer had tried to repair the item himself or had someone else try to repair it, and in the process damaged it.
  • The consumer had been told about the fault before he bought the item.
  • The consumer had changed his mind and no longer wanted the item.
  • The fault is due to wear and tear.
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