Categories

FAQ

 

 

 General Enquiry

Q. Why should I shop in Horme webstore?

Q. Where are your locations?

Q. Do you do roadshow?

Q. Do you do delivery?

Q. Do you do installation?

Q. Can I sell my products through Horme?

 

 Online Ordering

Q. How do I place an order?

Q. Do I need an account to order?

Q. What can I do if I’ve forgotten my account password?

Q. What are the required steps to order?

Q. What is the minimum amount for Horme webstore's purchase?

Q. How long will it take to process my order?

Q. What are the payment modes available?

Q. I was adding the item(s) into the cart, but I had to attend to something urgent, how can I save the cart?

Q. Will the "saved" cart be available on another computer?

Q. What if the item(s) runs out of stock after I have ordered or made payment?

 

 Corporate Account

Q. My company requires a quotation, can you provide us with one?

Q. Do you offer credit terms?

Q. Can I still be able to order online using my corporate account?

 

 Product

Q. What is the currency used on your webstore, does it include GST?

Q. Is there any price difference for products displayed online and for products found in your trade centres?

Q. We cannot find certain item from your webstore, do you have it?

Q. An item is out of stock, when will it be back in stock?

Q. An item is marked as obsolete, will it be back in stock?

Q. An item show the message "Not available for direct purchase on webstore, email to enquire", what does it means.

Q. Do your Ubi / Changi / Jurong East Trade Centre, have certain item(s)?

Q. I have a product related question, can I ask you?

 

 Delivery / Self Collection

Q. Where do you deliver?

Q. How much is the delivery fee?

Q. What are the limitations to the delivery of my order in terms of dimensions and weight?

Q. I wish to self collect, can you waive off the delivery fee?

Q. Can I request the date and time of delivery?

Q. What do I do if I have changes to my order?

 

 Rate & Review

Q. Can I write a review about the product?

Q. How many reviews can I write?

Q. How long will I have to wait to see my review published?

Q. Will my review be published even if I rate it 1 Star?

Q. Who are Bazaarvoice?

 

 Promo Code / Referral

Q. I tried to apply a minimum $50 purchase promo Code on a $70 order but it say "We are sorry but you did not meet the minimum purchase requirement of $50"

Q. How do I get promo Code?

Q. How does your referral system work?

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