About Us
Horme Hardware evolved from the restructuring of household brand Homely Hardware in 2013.
We have 4 trade centres at Ubi, Changi, Buroh and Woodlands.
We are the distributor for many big brands like Stanley, Dewalt, Metabo, Irwin Tools, Louisville Ladder, etc.
Our flagship Ubi trade centre is also Singapore's largest DIY hardware store standing at 10,000 square feet, with about 10,000 products available in the shopfront.
General Enquiry
Q. Why should I shop in Horme webstore?
A. Hardware ORdering Made Easy with Horme Hardware.
With over 20,000 SKUs already available in the webstore, you can solve your hardware needs easily.
We also work with other local brand distributors to give our customers the most extensive home improvement product range.
Ordering of hardware has been made even easier now with the launch of our mobile app, allowing users to shop for products quickly and easily on the go.
Q. Where are your locations?
A. You can find the addresses of all our trade centres and offices at the "Locate Us" page.
Q. Do you sell at other online platform?
A. Currently we only sell in Lazada, Redmart and Foodpanda's Pandamart.
The delivery of RedMart & Pandamart is done by the respective platforms.
*While we do sell to representative of other platforms, they are not authorized to sell using our brand.
Q. Do you do delivery?
Q. Do you do roadshow?
A. Occasionally, we do organise roadshow, you can check our "Promotions" page for ongoing promotions.
Q. Do you do repairs?
A. We only facilitate powertools repairs. Please bring your original Horme invoice/receipts when claiming warranty.
For other products, please refer to the respective local distributor.
Check this list for the warranty period.
Q. Can I sell my products through Horme?
A. We are always on the lookout for exciting new products to offer our customers.
Horme offers you several benefits compared to other online retailers as we have 4 trade centres.
Our webstore is also Singapore's No 1 Home Improvement destination, clocking 200,000 visitors monthly.
Fill up this form and we will get back to you.
Online Ordering
Q. How do I place an order?
A. You can either place your order by our webstore at www.horme.com.sg or through our mobile app on android.
Q. Do I need an account to order?
A. Not Really. You can go directly to the checkout page, an account will be automatically created for you when you place your first order.
Q. What can I do if I’ve forgotten my account password?
A. If you forget your password, simply go on the link “Forget Password”, type in the email address you used to create your account, and we will send you an email with a new password.
Q. What are the required steps to order?
A. 1. Sign into your webstore account
2. Select the product that you want, choose the quantity and click ‘Add to cart’.
You may also adjust the quantity or remove items once they are in your cart.
3. Click checkout once you have added all desired product(s).
4. Enter your delivery address, select the deliver timing and click next.
On the next page, click ‘Place Order’ and you are done!
5. You will receive an order confirmation shortly via your registered email.
You can also check your Order History to ensure that your order has been processed.
Q. What is the minimum amount for Horme webstore's purchase?
A. We do not have a minimum order amount, but kindly note that order under $100 is subjected to delivery charge.
If you want to use Paypal as your payment mode, a minimum order of $30 is required.
Q. How long will it take to process my order?
A. Your order goes through few steps before reaching your door. (The estimated delivery time is quoted by the carrier, it may experience a few days delay during rush season. e.g. Christmas, New Year etc.). The time frame as follows:
Step 1 (1 business day): Order received.
Step 2 (2 business days): Order processing.
Step 3 (1 business day): Order delivery.
Q. What are the payment modes available?
A. We accept Visa and Mastercard via Worldpay payment gateway.
You can also purchase using your paypal account (min $30).
For American Express, Union Pay and Discover Card, you can transact using Paypal.
Q. I was adding the item(s) into the cart, but I had to attend to something urgent, how can I save the cart?
A. Item(s) added to your Cart will be available for 14 days if you have signed in to your account.
Q. Will the "saved" cart be available on another computer?
A. As long as you sign in to your account, your cart will be available.
You are even checkout using our mobile app.
Q. I would like to make a bulk purchase for XXX, do you have enough stock?
A. Whenever there is not enough stock in our retail or warehouse, we will source from the local distributor or even other retailers to complete your order request.
Q. What if the item(s) runs out of stock after I have ordered or made payment?
A. We will send an email or call you to keep you posted on the item(s) availability.
If the item(s) is no longer available and there is no suitable alternative, Horme reserves the right to cancel the order and refund any payment made.
* For orders paid via Worldpay payment gateway, the payment will be cancelled, therefore, you will not see any deduction of money as well as refunding of money.
Q. I am ordering from oversea, can you help to do GST refund?
A. Online purchase are not eligible under the eTRS scheme, regardless of the buyer is in Singapore or not. For tourist to get the GST refund, the tourist need to be present in store, paying for the goods and bringing the goods out of Singapore with him/her while leaving through Singapore Airports.
Corporate Account / B2B Online Ordering
Q. My company requires a quotation, can you provide us with one?
A. You can email to enquiries@horme.com.sg , we will forward the email to the respective salesperson to follow up.
Alternatively, you can email the salesperson directly if you know his email address.
Q. Do you offer credit terms?
A. Credit terms are only offer to existing corporate customer, you can email to enquiries@horme.com.sg , please note that we will require you to fill up the credit application form and submit the relevant document for approval.
Q. I have multiple purchasers, how do I manage their purchases online?
A. You may want to look at our B2B Online Ordering Program.
Horme's B2B Online Ordering is built and customise to cater for SME as well as large corporation.
Features:
- Individual account logins
- Able to add Purchase Order Number
- Flexible payment system according to existing corporate account agreement
- Admin Account login, upon Request
- Able to add and block user (set by Admin Account)
- Able to set roles such as Manager & Purchaser (Set by Admin Account)
- Able to set approval person (Set by Admin Account)
- Able to approve purchases by purchasers (Approved by Admin & Manager)
- Able to set purchasers' overall limit (Set by Admin Account)
- Able to set purchasers' cart limit (Set by Admin Account)
*It is FOC to join the B2B Online Ordering Program and we are also able to add new features to customise to your needs.
Q. How do I signed up for B2B Online Ordering Program?
A. For existing corporate customer, please send your request to your assigned salesperson.
If you do not have existing corporate account and wish to sign up for the B2B online ordering program, you may drop an email to enquiries@horme.com.sg
Q. Can I convert my existing email address to B2B online ordering account?
A. It is advisable to use a new email address or change your existing email address to another address as, the order history will not be retrievable once converted from our end.
Product
Q. What is the currency used on your webstore, does it include GST?
A. The price listed in our webstore is in Singapore Dollar and is inclusive of GST.
Q. Is there any price difference for products displayed online and for products found in your trade centres?
A. The price remains the same throughout all our trade centres and webstore but not restricted to, periods of promotions, either online or offline.
Q. We cannot find certain item from your webstore, do you have it?
A. You can email to enquiries@horme.com.sg. With our extensive stock and network, you can always try your luck, we will add it to our webstore if we have the item.
Q. An item is out of stock, when will it be back in stock?
A. You can call our webstore hotline at 6840 8877 or email to enquiries@horme.com.sg to enquire.
Q. An item is marked as obsolete, will it be back in stock?
A. Chances are that these items will no longer be back on sale, the product information will still remain on our website for educational purposes.
Q. An item show the message "Not available for direct purchase on webstore, email to enquire", what does it means.
A. This product require to be intend, the intend period may be up to a few months.
Q. Why is there "Quantity Discounts" label in some of the products.
A. This range of product required a minimum order quality (MOQ) and you will also get to save more in return.
Q. Do your Ubi / Changi / Woodlands / Buroh Trade Centre, have certain item(s)?
A. You can click on the Find In Store button located in the product page and it will state the stock availability of the products.
Q. How long is the warranty for X?
A. You can check this list for more information.
Q. I have a product related question, can I ask you?
A. At every product catalog, you will find an "Ask a question" button, our customer service will try our best to find an answer for you.
Please note that all Q&A are moderated for irrelevant or inappropriate content before they are published on our site.
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Delivery / Self Collection A.K.A Click And Collect
Q. Where do you deliver?
A. We currently deliver only to addresses within mainland Singapore, Sentosa and Jurong Island.
For places where a delivery permit is needed, please inform us beforehand.
Q. How much is the delivery fee?
A. Delivery shall be within Singapore only (Monday to Friday excluding Public Holidays), and the following fee table shall apply:
Morning (9am to 12pm): S$8.00*
Afternoon (12pm to 5pm): S$8.00*
*Unlike online marketplace that charged per item based, our delivery fee is charged per order based, there is also no limit of items per order.
*Day (9am to 5pm) delivery fee will be waived for each order totalling more than S$100.
Q. What are the limitations to the delivery of my order in terms of dimensions and weight?
A. We strive to achieve door-step delivery for our customers.
However,
* If items are too bulky to be loaded into the lift at the destination, customer(s) will be required to receive them at ground level.
* If item weighs over 50kg, customer(s) will be required to receive it at lift-landing level.
Q. I wish to self collect, can you waive off the delivery fee?
A. Upon Checkout, choose self collection under the delivery method to have your delivery fee waived.
Q. Can I request the date and time of delivery?
A. You are able to select the preferred date and time of delivery when ordering. We will try our best to meet your request.
Q. What do I do if I have changes to my order?
A. You may call our webstore hotline at 6840 8877 or email to enquiries@horme.com.sg .
Kindly state your order number.
Order changes may prolong the delivery schedule.
Order under the below condtions will not be eligible for changes:
* Items that are already loaded into delivery truck
* Custom made products such as paint.
Rate & Review
Q. Can I write a review about the product?
A. Your feedback is important to us and other Horme customers.
We'd really appreciate it if you could take the time to review your products to let us and other customers know what you think.
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Q. How many reviews can I write?
A. You can write as many reviews as you like on as many products as you wish.
Although you can only write one review per product.
Q. How long will I have to wait to see my review published?
A. Up to 3 Days. All reviews are authenticated by Bazaarvoice which can take a few days.
Q. Will my review be published even if I rate it 1 Star?
A. Yes, we publish all successfully moderated reviews; we are completely unbiased as long as your review meets with the set criteria.
Q. Who are Bazaarvoice?
A. Bazaarvoice are an independent product review management company.
They mediate our reviews ensuring that we publish all product relevant reviews.
Promo Code / Referral
Q. I tried to apply a minimum $50 purchase promo Code on a $70 order but it say "We are sorry but you did not meet the minimum purchase requirement of $50"
A. You need to gather $50 worth of "discountable" item(s), items that are "non-discountable" do not count toward the $50.
Q. How do I get promo Code?
A. You can get promo code through our referral system, our facebook page or through our partner sites.
We will also occassionally issue campaign promo codes.